Returns & Exchanges
At Bond & Mason, we strive for perfection in every stitch, but if your purchase isn't quite right, we offer a seamless 30-day return policy for all unworn and tagged items. Our goal is to ensure you feel confident and sophisticated in every piece you keep.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original Bond & Mason packaging, ensuring all garment tags remain attached and the item is in its original condition.
Label and Ship
Print your prepaid shipping label provided by the portal and drop off the package at any authorized carrier location.
Quality Check and Refund
Once our atelier receives and inspects your return, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing