Frequently Asked Questions
Everything you need to know about Bond & Mason luxury apparel.
What is your shipping policy?
We offer complimentary standard shipping on all orders over $150. For other orders, shipping rates are calculated at checkout based on your location. Most orders are processed within 1-2 business days.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all tags attached. Please visit our Returns Portal to start your request and receive a prepaid shipping label.
Where are Bond & Mason products manufactured?
Our collections are designed in-house and ethically manufactured in boutique workshops across Italy and Portugal, ensuring the highest standards of craftsmanship and fair labor practices.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific fit notes listed in the description.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my Bond & Mason garments?
To preserve the longevity of our fabrics, we recommend following the care instructions on the interior label. Most of our luxury knitwear and tailored pieces are dry clean only, while our cotton essentials can be machine washed on a cold, gentle cycle.